Frequently Asked Questions (FAQ)

Have a customer service issue that you need help with? We got the answer for you. Review our FAQs below or get in touch with us if you can’t find what you are looking for.

We care about your experience at Underwear Nation. Use the links below to answer questions about your order, account, shipping, returns and our privacy policy. Or review answers to some common questions our citizens have had below.

Why should I become a monthly underwear subscriber?

Isn’t great looking underwear enough for you? lol  Us, either.  That’s why we offer these Perks for Being a Citizen of the Nation.

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    Is there a charge for canceling my month-to-month membership?

    There is not a fee for canceling your month-to-month membership.

    What membership options do I have to choose from?

    Underwear Nation currently offers a monthly billing option with four different membership types: briefs, trunks, jockstraps or editor’s choice (let our underwear experts choose a cut for you). Cancel your membership at anytime, or change your size or cut in your member profile. Sign up for our underwear membership.

    What kind of gift options does Underwear Nation offer?

    Our Underwear of the Month Club is a very popular birthday and holiday gift. This gift idea is perfect for the gift that keeps on giving.  Check out the choices of subscription options.  As long as the membership is active, your giftee will continue to enjoy the Perks of the Nation.

    Do you need something more immediate?  Shop our store.

    When do I pay for my membership (subscription box)?

    First pay for the monthly recurring membership upon checkout. When the membership renews automatically, your credit card will be generally be charged  on a recurring basis between the 10th and 15th of every month.

    When does Underwear Nation ship my underwear subscription box?

    Boxes are generally be shipped between the 15th and 20th of every month (after your subscription is renewed and paid).

    Can I suggest other products for Underwear Nation to carry?

    Of course, we want to make it easy for our customers to find what they need and want.  Submit your request from our Contact Us page.

    I need a size that you do not carry. Can I place a special order for that size?

    If you need a size that we do not stock, please submit your size and the clothing item/type request from our Contact Us page. We work with many brands. We are sure we can find clothing that you will enjoy.

    What forms of payment does Underwear Nation accept?

    Underwear Nation accepts Visa, MasterCard, American Express and Discover Card. The charges on your credit card bill will appear under the name Underwear Nation.

    Do I have to pay sales tax on my order?

    Underwear Nation charges required local and state taxes for Texas addresses only.

    How do I cancel my membership?

    Month-to-month members can cancel their membership at any time by visiting the My Account page.

    When will I <strong>receive</strong> my underwear of the month?

    We generally ship Underwear of the Month selections between the 15th and 20th of every month.

    What shipping carriers can I choose from?

    Underwear of the Month members receive their packages via United States Postal Sservice (USPS). Underwear Nation ships all orders via USPS.  USPS Priority, Priority Express, Priority International, and Priority Express International options are available as well.

    How much is shipping and handling?

    Underwear Nation offers free shipping – ALWAYS – for all of our members of our Underwear of the Month club that live within the United States. There is a flat rate shipping charge of $10 per month for all shipments outside of the United States. Shipping and handling rates for UPS and USPS vary for underwear purchases from the Underwear Nation shop.

    How do I return or exchange my underwear?

    We want you to be happy with the fit of your Underwear of the Month selections and your underwear purchases. Underwear of the Month Club members may exchange underwear for a different size within 60 days of the delivery date. If you are a Citizen subscriber, other purchases from the Underwear Nation shop may be returned or exchanged within 60 days of the delivery date. Otherwise, all other customers may exchange or return merchandise within 15 days of delivery.  Visit the return policy page for more information on returning or exchanging your underwear.

    Where do I get a return/exchange form?

    You can print a PDF version of the return/exchange form here: Return/Exchange Form.

    Is shopping at Underwear Nation <strong>secure</strong>?

    We take your privacy very seriously at Underwear Nation and have included safeguards throughout the ordering process to protect your personal information. For more information, visit our privacy policy page.

    How do I use a coupon code?

    To take advantage of savings at Underwear Nation, enter your coupon code on your shopping cart page and click “apply”. A line item will then appear in your shopping cart for your promotional discount. Some coupon codes (like what our Citizen members are entitled) are “stackable.”

    How can I model for Underwear Nation?

    Underwear Nation is always looking for models that embody the brand.  If you are interested in applying to become a UN model, visit our model casting page and submit your information.

    If you can’t find an answer to your question, contact us here.