Return Policy

At Underwear Nation we want to make sure that you are happy with your purchases. In the event that you are unhappy with your underwear, please follow our return and exchange policy.

With Underwear Nation’s SWAP FOR IN-STOCK™ exchange policy, you have to worry-free purchases because we want you because we want you  satisfied shopping with us.

Returns must be made within the periods below:

  • Citizens (Subscription Service Members) have 60 days to return an item from the date it was received.
  • All other Customers have 15 days to return an item from the date it was received.

And there are No Restocking Fees!

Select your return option from the list:



Underwear Club Exchanges

Underwear of the Month Subscribers may exchange unworn merchandise within 60 days of receipt.  Underwear must be returned unworn, with all tags still attached, and in original manufacturer packaging. Only Underwear received from the Underwear of the Month Club is eligible for exchange.Citizen members can exchange for another size in the same style or for another pair in a different style.  (Exchange can be of equal or lesser value of your subscription, i.e., Brief subscription members can only exchange underwear that is less than the $28 monthly price.

  • You may exchange your underwear anytime within 60 days of the delivery date.
  • You may only exchange unworn and unwashed underwear with the tags still on.
  • Underwear must be exchanged in the original branded package.
  • Include your completed return form with underwear. ((You can print one here: ReturnForm.)
  • You can reuse the original Underwear Nation box.
  • Send package prepaid with a tracking number.  No COD.

Send your exchange to:

Underwear Nation, LLC
Attn:  Returns
10650 Culebra Rd, Ste. 104-190
San Antonio, Texas  78251
USA

It will take 10-14 business days to process your exchange. Please be patient. If you have any questions or concerns contact us first. We are more than happy to help!



Exchanges

You can also exchange your purchase for merchandise of equal or lesser value.

  • Citizens (Subscription Service Members) have 60 days to return an item from the date it was received.
  • All other Customers have 15 days to return an item from the date it was received.
  • You may only exchange merchandise with the original tags.
  • Merchandises must be exchanged in the original branded package.
  • Include your completed return form with your exchange. (You can print one here: ReturnForm.)
  • You can reuse the original Underwear Nation box.
  • Send package prepaid with a tracking number.  No COD.

Send your exchange to:

Underwear Nation, LLC
Attn:  Returns
10650 Culebra Rd, Ste. 104-190
San Antonio, Texas  78251
USA

It will take 10-14 business days to process your exchange. Please be patient. If you have any questions or concerns contact us first. We are more than happy to help!



Shop Returns

You can return your purchase for merchandise for store credit.

  • Citizens (Subscription Service Members) have 60 days to merchandise from the date it was received.  Returns do not apply to Subscriptions.
  • All other Customers have 15 days to return merchandise from the date it was received.
  • You may only return merchandise with the original tags.
  • Merchandise must be returned in the original branded package.
  • Include your completed return form with your exchange. (You can print one here: ReturnForm.)
  • You can reuse the original Underwear Nation box.
  • Send package prepaid with a tracking number.  No COD.

Send your exchange to:

Underwear Nation, LLC
Attn:  Returns
10650 Culebra Rd, Ste. 104-190
San Antonio, Texas  78251
USA

It will take 10-14 business days to process your exchange. Please be patient. If you have any questions or concerns contact us first. We are more than happy to help!